Executive Director, Imtiaz Consultancy Limited

Czarina is listed in the Top 100 UK Customer Experience Professionals for 2021. Her management practice won HR Consultancy of the Year this year for their people-first approach, supporting businesses to create exceptional customer and employee experiences. A Judge at the UK Customer Experience Awards 2020 and UK Business Awards 2021, Czarina is also an Executive & Team Coach, Mentor and Corporate Trainer.

At our Expo, Czarina is speaking about the importance of upskilling Customer Service teams post pandemic. A veteran in the Customer space, she has a career history spanning over 25 years, accountable for customer experience across sales & service with progressive and dynamic organisations.

With substantial experience as a Senior Leader, Service Delivery Professional and Customer Champion, Czarina has developed and executed strategy to enhance the customer journey, turning Fires into Friends. She brings customer-focused solutions to mitigate financial, operational and reputational risk. Sectors include IT, Finance, Retail, Healthcare, Telecoms and Local Government.

A particular sweet spot is promoting cross-functional collaboration to drive cultural transformation, delivering change and continuous improvement.