Most business excellence models and quality frameworks view ‘business result’ as the ultimate goal. This all-embracing pursuit of economic growth led to all the unsafe workplaces, pollution, urban decay, discrimination, ethical scandals and other social problems. For most of the 20th & early 21st century the evolution of performance management and assessment was driven by ‘command and control’ and mechanistic thinking.

Neo–liberalism has dominated management principles and practices so that the focus has been on individual self-interest with the short-term, narrow focus on maximising profits and the interests of shareholders and owners. This mode of functioning results in socially and environmentally dysfunctional organisations and leads them away from sustainability both as an organisation and within a wider global context.

Challenges, changes and pressures confronting organisations strongly urge for a radical transformation of organisational mission, vision, culture, leadership, management systems and practices, core competences etc. Performance management that promotes learning and development; structural changes which promote collaboration over authoritarian control and competition and the corporate values of right action and just purpose, authenticity, integrity, the pursuit of excellence and service. A new organisational model of virtuous corporate and radical management practices that can attain a balance between internal and external goals.

Ted Talk Hall 1
November 16, 2021